Resume
I am an inter-disciplinary Service and Business Designer specialising in organisational challenges. I have successfully designed, evaluated and improved services, platforms, organisational culture and business processes through rigorous research, testing and stakeholder engagement.
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I aim to deploy my experience and knowledge in multiple fields to solve emerging issues of inclusion, digitalisation, decarbonisation and more. My communication and team building skills help me create strong professional relationships with colleagues and clients alike.
Experience
London Design Festival
(RCA X Oppo)
2021-2022
Dartington Service Design Lab
2022
NHS Blood and Transplant
(Volunteer project)
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2021
EY Seren
(RCA X EY Seren)
2021
Holition
2021
Believe Housing
(RCA X DIN)
2021
Chef Koochooloo
(LBS X RCA)
2021
Essentia Environments
2019-2020
Oct 2022-Nov 2023
British Red Cross
Oct 2023- Present
Designing for Love (UK) * Fetter Institute (USA)
Product Designer​
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Designed a set of behaviour-change and culture change interventions to reduce drop-out rates from schools for at-risk children in India.
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Strategised a new roadmap to enable fulfilment of Child Friendly Guwahati’s programme’s vision which is now scaling to other cities.
Service Design - Innovation
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​​​Led user research and analysis to evaluate feasibility and desirability of digital buddy service for NHS Virtual Wards work (research plan, interviews, ethnography, workshops). Results led to redirection of investment and influenced policy decisions within British Red Cross and NHS.
Service Design
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Responsible for integrating service design into developmental evaluation and systems thinking work
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Designing systems-thinking learning platform for clients. As well as creating an internal service design toolkit for the organisation
Service Design
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Designed an organisational change service that is being piloted in Cambridge and if proves successful will be adopted nationwide.
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Proactively identified blockages and barriers to achieve true net-zero across the estate
Service Design
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Devising ways of researching to dig deep into the problem of unhealthy financial behaviours in young adults
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Successfully designed an innovative financial services solution that gained interest from Senior Managers within banking, financial and technical companies
Research and Design
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Designed and presented two experiments to improve relationships through better communications between home owners and workers during renovations, and ultimately decrease costs due to higher clarity and alignment.
Foresight Research
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Created refinement and change strategies for the company pillars.
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Produced a research driven foresight story and presentation that received high praise from the Author and Chief Executive Officer (CEO), and was published on the website
Service Design
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Improved the alignment of internal teams by understanding the purpose of the work through the co-creation of principles for upcoming retrofits.
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As a result of the work and enhanced the awareness of customer and project needs a new job role was created.
Design Management Consultancy
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Implemented a new holistic approach to conduct user research and determine business priorities.
Project Management and Clients Relation Management
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Managed a client portfolio worth over £200k and leading the duties of over 50 internal and external stakeholders.
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Conducted ethnography to understand the context of different stakeholders.
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Introduced an inclusive, values and strengths based approach to a co-working environment.
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Saved over £10k through efficient procuring and strong relationships building
Education
2020-2022
Royal College of Art
(London, UK)
2017-2019
Pearl Academy
(Delhi, India)
2014-2017
The New School
(Parsons, New York, USA)
2014-2017
Amity School of Business
(Amity University, India)
MA Service Design
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MBA Module Entrepreneurship
(Imperial College Business School)
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MBA Module Behaviour Economics and Decision Making (London Business School)
Postgraduate Diploma Interior Design
Design and Management
(Summer School)
Bachelor of Business Administration
Major: Finance